Treating Customers Fairly (TCF)
Updated March 2020
At Link Business Group Ltd, we are committed to offering our customers the highest possible standards of service. In doing so, we are pleased to support the Financial Conduct Authority (formerly Financial Services Authority) initiative ‘Treating Customers Fairly’.
Our commitment to our customers
Provide you with clear information about the service we offer, including any fees or charges.
Continually aim to understand your business needs, preferences and circumstances in order for us to narrow down the selection of options that may be available to you.
Source the most appropriate lender that we consider suitable for your business, and that you can afford (based on the information provided and is available to us).
We will tell you if we cannot find an option we consider suitable.
Aim to keep you fully informed in a clear and fair manner that is unambiguous and not misleading.
Encourage you to ask questions, if there’s something that you do not understand.
Work hard to ensure that service and risk information remains clear and prominent at all times.
Provide you with details of our formal complaints procedure should you be dissatisfied with our service.
How you can help us
To help us give you the service that you require, we will ask you to:
Tell us as much as possible about your business income and outgoings, to enable us to properly assess how much your business can afford.
Let us know about future changes that might affect your business’ ability to make re-payments of your credit agreement (if known).
Let us know if there is any aspect of our service, or of a product/finance solution we have discussed that you don’t understand.
Tell us if you think there are ways we can improve our service.
For feedback, please forward your comments to: firstname.lastname@example.org
Or write to us at:
Link Business Finance, 10 Wyre Close, Desborough, Northamptonshire, NN142WQ
We Support Your Business And Help You Grow
We aim to make the application process as simple and efficient as possible. Our experienced Account Managers will advise you on what information we need to find you the best solution
We use our experience to determine which lenders are best suited to your business and requirement. This enhances the chance of approval and preferred terms
We hold an excellent relationship with over 70 lenders, enabling us to provide you with a decision typically within 24 hours, whatever your requirement or circumstances
Once we have an acceptance we can have the funds released to you or your supplier usually within 24 hours. This means we can finalise the process from start to finish within 2 days
WHAT PEOPLE SAY
I would certainly recommend Link Business Finance. From start to finish they were transparent and Knew exactly what I wanted. They had funds available within 24 hours and made the process very easy.
After being declined by my bank as I was a new business, I contacted Link Business Finance who were able to arrange finance for my new cafe. I am so pleased with the service and will be back when I need more finance.
Steve, Sales Director
I introduced one of my customers to Link who contacted my customer straight away and arranged the finance within hours. I was paid within 24 hours of invoice. Will now be sending all my business to these guys!