Complaints

Updated March 2020

If you’re not completely happy with our service at Link Business Group Ltd, we’d like to hear about it — that way, we can do something to put it right and ensure we improve our services moving forward.

At Link Business Group Ltd we do everything we can to make sure our customers get the best possible service. However, sometimes things can go wrong. When that happens, we always encourage our customers and partners to tell us about your complaint, so that we can put matters right.

We want to:

  • Make it easy for you to tell us about your complaint.

  • Give your complaint the attention it deserves.

  • Resolve your complaint fairly promptly and without delay.

  • Make sure you are satisfied with how your complaint was resolved.

 

How to complain

To make a complaint, you can:

  • Call us on 0330 133 2101. We are available from 9am to 5pm Monday to Friday (please note that we are closed on all UK public and bank holidays).

  • Email us at info@linkbusinessfinance.co.uk

  • Write to: The Complaints Department, Link Business Group Ltd, 10 Wyre Close, Desborough, Northamptonshire, NN14 2WQ.

 

How long will it take?

We'll do all we can to resolve your complaint within three working days. If we can't do this, we'll write to you within five working days to tell you what we've done to resolve the problem, or acknowledge your complaint and let you know when you can expect a full response. We will contact you regularly until your complaint has been resolved.

 

If we haven't issued our response within eight weeks from the date you first raised your complaint, or if you're dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review.

 

Contact details for the Financial Ombudsman Service:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR 

Email: complaint.info@financial-ombudsman.org.uk

We Support Your Business And Help You Grow

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We aim to make the application process as simple and efficient as possible. Our experienced Account Managers will advise you on what information we need to find you the best solution

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We use our experience to determine which lenders are best suited to your business and requirement. This enhances the chance of approval and preferred terms

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We hold an excellent relationship with over 70 lenders, enabling us to provide you with a decision typically within 24 hours, whatever your requirement or circumstances

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Once we have an acceptance we can have the funds released to you or your supplier usually within 24 hours. This means we can finalise the process from start to finish within 2 days

WHAT PEOPLE SAY

Dean, Director

I would certainly recommend Link Business Finance. From start to finish they were transparent and Knew exactly what I wanted. They had funds available within 24 hours and made the process very easy.

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Faye, Owner

After being declined by my bank as I was a new business, I contacted Link Business Finance who were able to arrange finance for my new cafe. I am so pleased with the service and will be back when I need more finance.

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Steve, Sales Director

I introduced one of my customers to Link who contacted my customer straight away and arranged the finance within hours. I was paid within 24 hours of invoice. Will now be sending all my business to these guys!

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Contact

Link Business Group Ltd

134 Regents Pavillion 

Summerhouse Road

Moulton Park

Northampton

NN3 6BJ

info@linkbusinessfinance.co.uk

01604 439699

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